Success Stories XSpotter as a solution to check the service levels delivered (Service Level Management)

In order to achieve project targets, XSpotter software was used, which correlates functional technological indicators and quality indicators concerning service management procedures (organizational issues).
To complete of the XSpotter capability, a data entry module from a Trouble-Ticketing and WorkFlow Management software solution was implemented, so as to obtain information on the logical status of services, in particular as regards the operation status perceived by Customers.
Finally, by applying advanced correlation methods between the logical and physical status of service components, an objective service evaluation index was applied.
Thanks to XECH work, the outsourcing service provider can currently be informed of the service levels delivered and of differences from SLA and provide this information to end-customers at any time.

 
English (United Kingdom)
Feed Entries
The adoption of netXpand reduces corporate network management costs

In a leading Telecommunication Service company, the high complexity of the networking infrastructure and the quick changes in its configurations made it necessary to introduce a solution replacing the use of the simplest tools not designed specifically, thus solving information non-alignments and inconsistencies.

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XEcs

The legislative provisions on the security and information monitoring on the data traffic of customers of TLC operators require suitable tools for the correlation of data traffic information. XEcs has been designed and implemented by Xech to allow for a correlation between user and data traffic for each individual customer of TLC operators. XEcs also allows creating a traffic history, while ensuring maximum security of the data archived and privacy.

 

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Recruitment in Spain and Portugal

August 2014 - Xech, Xech, growing at international level, is looking for skilled people in the area of Madrid (Spain) and Lisbon (Portugal).

All information is available in the Jobs section.