Success Stories XSpotter as a solution to check the service levels delivered (Service Level Management)

In order to achieve project targets, XSpotter software was used, which correlates functional technological indicators and quality indicators concerning service management procedures (organizational issues).
To complete of the XSpotter capability, a data entry module from a Trouble-Ticketing and WorkFlow Management software solution was implemented, so as to obtain information on the logical status of services, in particular as regards the operation status perceived by Customers.
Finally, by applying advanced correlation methods between the logical and physical status of service components, an objective service evaluation index was applied.
Thanks to XECH work, the outsourcing service provider can currently be informed of the service levels delivered and of differences from SLA and provide this information to end-customers at any time.

 
English (United Kingdom)
Feed Entries
The adoption of netXpand reduces corporate network management costs

In a leading Telecommunication Service company, the high complexity of the networking infrastructure and the quick changes in its configurations made it necessary to introduce a solution replacing the use of the simplest tools not designed specifically, thus solving information non-alignments and inconsistencies.

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XSecure

The spread of complex and heterogeneous corporate information systems has made it increasingly necessary to facilitate the management of security issues, enabling a quick and effective identification of network devices and system problems.
XSecure has been designed and implemented to aggregate the large volume of security data available, for quicker problem analysis and diagnosis.

 

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Recruitment in Spain and Portugal

August 2014 - Xech, Xech, growing at international level, is looking for skilled people in the area of Madrid (Spain) and Lisbon (Portugal).

All information is available in the Jobs section.