Success Stories XSpotter as a solution to check the service levels delivered (Service Level Management)

In order to achieve project targets, XSpotter software was used, which correlates functional technological indicators and quality indicators concerning service management procedures (organizational issues).
To complete of the XSpotter capability, a data entry module from a Trouble-Ticketing and WorkFlow Management software solution was implemented, so as to obtain information on the logical status of services, in particular as regards the operation status perceived by Customers.
Finally, by applying advanced correlation methods between the logical and physical status of service components, an objective service evaluation index was applied.
Thanks to XECH work, the outsourcing service provider can currently be informed of the service levels delivered and of differences from SLA and provide this information to end-customers at any time.

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XSpotter as a solution to check the service levels delivered (Service Level Management)

An outsourcing service provider in the area of connectivity and security supply area needed to measure and prove compliance with service levels agreed (SLA) to its Customers.


The variety of services delivered by companies determines quick changes in network infrastructures, which are becoming increasingly complex. netXpand has been designed and implemented to enable the centralized management of the large volume of information (IP addresses, devices, connections between devices, etc.) regarding the corporate network and to check out its consistency.

Recruitment in Spain and Portugal

August 2014 - Xech, Xech, growing at international level, is looking for skilled people in the area of Madrid (Spain) and Lisbon (Portugal).

All information is available in the Jobs section.