Success Stories XSpotter as a solution to check the service levels delivered (Service Level Management)

In order to achieve project targets, XSpotter software was used, which correlates functional technological indicators and quality indicators concerning service management procedures (organizational issues).
To complete of the XSpotter capability, a data entry module from a Trouble-Ticketing and WorkFlow Management software solution was implemented, so as to obtain information on the logical status of services, in particular as regards the operation status perceived by Customers.
Finally, by applying advanced correlation methods between the logical and physical status of service components, an objective service evaluation index was applied.
Thanks to XECH work, the outsourcing service provider can currently be informed of the service levels delivered and of differences from SLA and provide this information to end-customers at any time.

 
English (United Kingdom)
Feed Entries
Xech designs and implements the technological infrastructure needed to deliver a complex service

A leading telecommunications service company leveraged Xech’s skills to design the technology infrastructure needed to deliver leading-edge and complex services.
First of all Xech analyzed the needs related to the service to be delivered and defined the level of criticality of the service with the customer.

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ecliXe

Following the publication of "Decreto Gentiloni", defining the technical requirements for the filtering tools to prevent the access to sites identified by the "National Center for the contrast of child pornography", is come the need for the Internet Providers to adopt appropriate solutions.

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Recruitment in Spain and Portugal

August 2014 - Xech, Xech, growing at international level, is looking for skilled people in the area of Madrid (Spain) and Lisbon (Portugal).

All information is available in the Jobs section.